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sHIPPING & rETURN POLICY

shipping

Once you place an order, candles are prepared fresh. Hence, please allow 2-3 days for dispatch.

For non-candle products, goods are dispatched next day and delivered the day after that.
Once your order is ready to be shipped, our courier partner will contact you directly to arrange a delivery as per your convenience.

International shipping is available. Please contact us to arrange a shipping quotation.
Shipping within UAE – AED 20
Packages above 5 kg will incur an extra charge. We will inform the surplus amount for your approval before dispatch.
Free shipping for orders above AED 350

returns/ refunds and cancellations

Please visit my stall at pop-up markets if you are unsure of the fragrance before you buy it.

For transactions done through website – All sales are final. No returns, exchanges or exceptions are accepted
We will provide a replacement in case of production defects or damage during shipping. Please contact us within 3 days of delivery for replacement

Due to the differences in computer screen resolutions, some items may appear slightly different in size, colour and texture to reality and does not constitute imperfections or damage to the item.

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We are working on the online payment gateway. Please email your orders to bhawna@palmlights.ae
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